Frequently Asked Questions
When am I financially committed to an order?
You are financially committed only after:
- You have received a fixed, firm quote or estimate, and
- You have provided clear electronic consent to proceed, such as clicking “Accept” on a QuickBooks or Xero estimate.
That approval creates a clear, auditable record for both parties.
What happens if I cancel after approving the estimate?
It depends on the stage of the order:
If printing has not started:
We charge a restocking fee to cover garments already ordered.
If printing has started:
We must charge the full invoice value, as the items are customized and cannot be resold.
We are always transparent about when printing begins.
Do you charge for design work?
No. We provide professional custom apparel design completely free.
If plans change and an order is cancelled before approval, there is no charge for design work. We deliberately take on that risk so you don’t have to.
Why was the company previously called 5 Cent T-Shirt Design?
The company was originally called 5 Cent T-Shirt Design because we charged $0.05 for T-shirt design. That philosophy has evolved into offering design completely free, with no obligation to proceed to production.
What types of apparel do you print?
We print and decorate a wide range of garments, including:
- T-shirts
- Long-sleeve shirts
- Sweatshirts
- Hoodies
- Quarter-zips
- Jackets
- Pants
- Shorts
- Skirts
- Hats and caps
- Other branded apparel
Do you offer promotional products as well as apparel?
Yes. In addition to apparel, we provide branded promotional goods, including:
- Event giveaways
- Orientation merchandise
- Onboarding and welcome kits
- Campaign and fundraising items
Apparel and promotional goods are often bundled together into a single program.
What are your minimum order quantities?
Apparel
- Minimum of 12 items
- Free shipping on 24 or more apparel items
- Orders under 24 items may incur shipping charges
Promotional goods
Minimum order quantities (MOQs) vary by product.
What is your standard lead time?
Our standard lead time is approximately two weeks, measured from estimate approval to items in hand.
Can you deliver faster than two weeks?
Yes. Faster turnaround is often possible.
If rush shipping is unavoidable, we discuss it with you before proceeding.
Have you ever missed a delivery deadline?
No. Since 2010, we have maintained a 100% on-time delivery record.
Are you a Lean company?
Yes. We operate as a Lean company, guided by three principles:
- Respect the customer, our team, and our resources
- Be humble — we can always improve
- Improve continuously
Where do you ship?
We ship throughout the United States.
How do you customize apparel for specific college events like Greek Week or orientation?
We tailor designs to your campus branding, with free revisions. For events, we recommend bulk fulfillment for on-site distribution or individual drop-shipping for remote students. Served 30+ institutions like UF and FSU in the past year.
What pricing can I expect for a standard college order (e.g., 50 t-shirts)?
Competitive rates start at $10-15/unit for basic tees (including design/printing); no setup fees. Bulk orders over 24 get free U.S. shipping. Contact for a quote based on quantity, garment type, and colors.
How do reorders work for annual campus events?
Stored designs allow 1-week turnaround for reorders. No redesign fees; just update quantities/sizes. Ideal for recurring sorority/frat or alumni apparel.
Do you offer eco-friendly or sustainable options for college programs?
Yes, ethical sourcing includes organic cotton and recycled materials—popular for campus sustainability initiatives. Add to your quote request.
How do you handle size and address collection for large student groups?
Secure online forms let students submit directly (no spreadsheets needed). Validates data to prevent errors; compliant with campus privacy standards.
What if my college order needs multiple designs or colors?
Supported with no extra fees; our 7-step process includes proofs for each variant. Great for multi-org events or department bundles.
Can you integrate with campus payment systems or procurement portals?
Yes, we work with QuickBooks/Xero for estimates; can adapt to university POs. Discuss during project creation.
How do you support business clients with distributed teams?
Swag-as-a-service for ongoing kits; individual fulfillment to remote employees. Min 12 units; secure size collection saves HR time.
What promotional goods pair well with apparel for college recruitment?
Branded water bottles, notebooks, or bags for welcome packs. Bundled pricing available; free design across items.
Do you provide samples before full production?
Yes, digital proofs in 48 hours; physical samples available for a fee (credited to order). Essential for color-matching campus logos.
How do you ensure quality for embroidered items like hoodies?
Domestic partners handle embroidery; final inspection in our process. 100% satisfaction or remake guarantee.
What payment methods do you accept?
Credit cards, ACH, checks; invoices via QuickBooks. Flexible for college budgets with approval chains.
Can influencers or campus creators get affiliate deals?
Yes, contact for partnerships; brand-safe production with fast fulfillment for social campaigns.
How do you handle international shipping for alumni?
U.S.-focused but can arrange; extra fees apply. Recommend for domestic campus needs.
What’s your return policy for defective items?
Full remake/replacement at no cost; report within 7 days of delivery. Rare due to our lean quality checks.
